Terms of sale.

1. Who we are

These terms apply to products you buy from jaandigital.co.uk. The seller is Jaandigital Ltd, registered in England and Wales as JAAN Digital Limited (company no. 10370022), 797 Harrow Road, Wembley, HA0 2LP. Contact: support@jaandigital.co.uk, 020 3598 8459.

2. Your order

When you place an order you will receive a payment receipt by email. Our contract with you starts when we confirm your order has been dispatched. If we can't supply an item, for example because it is out of stock, we will tell you and refund you in full.

3. Prices and payment

Prices are in pounds sterling and include VAT at the current rate. Delivery charges are shown at checkout. Payment is taken securely by Stripe when you place your order. We do not see or store your card details. If a price on the website is clearly wrong, we will contact you before dispatch and you may cancel.

4. Delivery

We deliver to addresses in England, Scotland and Wales. Delivery options and estimated times are shown at checkout. The items become your responsibility once they are delivered.

5. Cancelling and returns

Consumers have a legal right to cancel within 14 days of delivery. See delivery and returns for how it works.

6. Faulty goods

Nothing in these terms affects your legal rights under the Consumer Rights Act 2015. Products also carry the manufacturer's warranty.

7. Installation

Products bought online are supplied without installation unless you have agreed a separate installation quote with us.

8. Using CCTV lawfully

If you install CCTV yourself, you are responsible for using it in line with UK data protection law, including signage and where cameras point. The ICO publishes guidance for businesses and households.

9. Our liability

We are responsible for loss or damage you suffer that is a foreseeable result of us breaking these terms. We are not responsible for losses that were not foreseeable. If you buy as a business, we are not liable for loss of profit, loss of business or business interruption.

10. Law

These terms are governed by the law of England and Wales. If you live in Scotland, you can also bring proceedings in Scotland.

Last updated 07 November 2026.