Delivery and returns.
Straightforward delivery across the UK, and your full legal rights to cancel and return.
Where do you deliver?
We deliver to addresses in England, Scotland and Wales. The delivery options, cost and estimated delivery time are shown at checkout before you pay.
Can I return something?
Yes. If you are buying as a consumer, you can cancel your order for any reason within 14 days of receiving it. Tell us within that time, then send the item back within a further 14 days.
- To cancel, email support@jaandigital.co.uk or call 020 3598 8459 with your order details.
- Items should be unused and returned in their original packaging. If an item has been handled more than needed to inspect it, we may reduce the refund to reflect that.
- Unless the item is faulty or we sent the wrong item, you pay the cost of returning it.
- We refund you within 14 days of receiving the item back, or of you showing proof that you sent it, using the method you paid with.
What if an item is faulty?
Under the Consumer Rights Act 2015, goods must be as described, fit for purpose and of satisfactory quality. If an item is faulty, contact us. Within 30 days of delivery you can reject it for a full refund. After that, we will repair or replace it. Manufacturer warranties also apply.
Buying for a business?
The 14-day cancellation right applies to consumers. For business purchases, we will still help with faulty or incorrect items. Call us to arrange a return.
Installed equipment
Equipment we have installed for you is covered by the terms of your installation quote. Contact us and we will come back out if there is a problem.